Privacy Policy

1. Who We Are

Founder Balance is operated by Bookify Events Inc, a Delaware corporation and the company behind Cenvi ("Bookify Events Inc", "Founder Balance", "we", "us" or "our"). Founder Balance is a workspace app for founders and small business owners that brings sales, marketing, operations, planning and a voice assistant into one place.

This Privacy Policy applies to founder-balance.com, the Founder Balance apps for iPhone, iPad and Android, the Founder Balance API, command line tool and website widget, and any other service that links to this policy (together, the "Services"). It does not apply to websites or services run by others, even when you reach them through Founder Balance.

2. Information We Collect

Information You Give Us

• Waitlist and onboarding. Your name, email address, the interests and note you choose to share, your email consent choice, your business website, a short description of your business, your answers to setup questions and the company draft you review and edit.
• Account. Your name, email address and sign-in details when you create an account, including when you sign in with Google or Apple through our sign-in provider. We never see your Google or Apple password.
• Workspace content. Contacts, companies, deals, tasks, notes, calendar items, documents, posts and other content you or your teammates add to your workspace.
• Mobile number and text consent. If you opt in to texts, your mobile number, the consent wording you agreed to, the time and page where you agreed, your IP address and browser type, and the result of the confirmation code.
• Support. What you write to us and any files you attach.
• Purchases. If you subscribe, the plan, renewal status and receipt details we receive from Apple, Google or our payment processor. We do not receive or store your full card number.

Information We Collect Automatically

• Human check. Cloudflare Turnstile reads browser signals to tell people from bots on our public forms.
• Security data. A one-way hash of your IP address for rate limits, and server logs (IP address, browser type, time and the page or API path requested) used to keep the Services secure and working.

Voice

When you talk to Hey Founder, your phone turns speech into text using Apple's or Google's speech service, on the device when your phone supports it. Only the text reaches Founder Balance. We do not receive, store or keep audio recordings of your voice.

Information From Accounts You Connect

When you connect another service, such as Google, Meta (Facebook and Instagram) or TikTok, we receive the information that service shares with your permission. Sections 5, 6 and 7 explain exactly what we receive and how we use it.

3. How We Use Information

• To provide the Services you ask for: set up your workspace, write your company draft, show your connected data, and run the features you turn on.
• To use AI features you choose, such as the company draft, summaries and Hey Founder answers. Our AI providers process this content only to return results to you, under terms that do not allow them to train their models on it.
• To send the email and text messages you asked for, account and security notices, and replies to your support requests.
• To keep the Services secure, prevent fraud and abuse, and fix problems.
• To meet legal obligations and enforce our Terms of Service.

We do not sell your personal information. We do not use your workspace content or data from connected accounts to build advertising profiles, and we never share one founder's data with another founder.

4. Mobile Data And Text Messaging

Mobile numbers and SMS opt-in data are never shared with or sold to third parties for their marketing or promotional purposes. We share your number only with our messaging provider (Twilio) and the mobile carriers needed to deliver the texts you asked for.

• What we send. The Founder Balance Account Notifications program sends reminders for meetings and tasks you set, tasks due today, replies to your support tickets and security notices about your sign-in. We never send marketing on this program.
• Frequency and cost. Up to 10 messages a week. Msg and data rates may apply.
• Opting out. Reply STOP to any message to cancel. Reply HELP for help, or email support@founder-balance.com.
• Consent records. We keep a record of your consent and opt-out for four years after the last message we send you, so we can prove what you agreed to.
• After you opt out. If you reply STOP, your number goes on a do-not-text list that we keep even if you later delete your account, so we never text you again by mistake. Reply START to undo it.

Full program terms are in the Text Messages section of our Terms of Service. You can opt in on our text message sign-up page.

5. Google User Data

You can connect your own Google account to Founder Balance. Depending on the features you turn on, and only with the permissions you approve on Google's consent screen, we may access:

• Gmail. Your messages, to show your email beside your CRM and let Hey Founder summarize what needs a reply, and to send replies you write.
• Google Contacts. The contacts you choose to import into your CRM.
• Google Calendar. Your calendar list, so you can pick calendars, and events, so we can show today's meetings and add meetings you schedule.
• Google Drive. Only files that Founder Balance creates or that you open with Founder Balance.
• Google Analytics and Search Console. Read-only traffic and search reports for your own sites.
• YouTube. Your channel details, video statistics and the videos you choose to publish.

Tokens are stored encrypted at rest in our Postgres database (Neon, United States) and used only server side. We use Google user data only to provide the feature you turned on, never for advertising, never sold, never used to train AI models, and humans read it only with your consent, for security, or to comply with the law. Data is deleted when you disconnect Google in the app, delete your account, or revoke access at myaccount.google.com/permissions; disconnecting also revokes the token at Google.

In line with those requirements:

• We use Google user data only to provide and improve user-facing features that are visible in Founder Balance.
• We do not transfer Google user data to others except as needed to provide those features, for security, to comply with the law, or as part of a merger or sale with notice to you.
• We do not use or transfer Google user data for advertising, including retargeting, personalized or interest-based ads.
• We do not sell Google user data, and we do not use it to train generalized AI or machine learning models.
• No person reads your Google user data unless you give us permission for specific messages, it is needed for security or to investigate abuse, or the law requires it.

6. Meta Data (Facebook And Instagram)

When you connect a Facebook Page, an Instagram professional account or a Meta ad account, and depending on the features you use, we may access:

• The Page or account ID, name, username and picture.
• Posts, captions, media, comments and engagement or insight counts for the connected Page or account, and the posts you publish through Founder Balance.
• Instagram and Messenger conversations with the connected account, including message text, attachments, timestamps and the sender's display name, username and Instagram-scoped ID.
• Ad account, campaign, ad set and ad names, budgets, status, spend and results.
• Lead form answers (such as name, email, phone and custom questions), saved as CRM contacts in your workspace.

We use this data only to show it to you and to run the features you turn on, such as replying to messages, publishing posts, automations and reports. Access tokens are stored encrypted at rest in our Postgres database on Neon in the United States, are only used server side, and are never shown to anyone. Data is kept only while the account stays connected. When the founder disconnects, or Meta sends a deauthorize callback, the connection is deactivated and its tokens are no longer used; a data deletion request removes the person's records. We never sell this data, never use it for advertising profiles and never share it with other founders.

People who message or comment on a connected account can ask for their data to be deleted. See Data Deletion for how Meta deletion requests work and how to check one.

7. TikTok Data

When you connect your own TikTok account through TikTok Login Kit, and depending on the permissions you approve, we may access:

• Your basic profile: TikTok ID, display name, username and avatar.
• Profile details and counts, such as followers, likes and video count.
• Your public videos and their statistics.
• The ability to upload and post the videos you choose, with the caption and privacy setting you pick.

We store the access token encrypted at rest and keep the post IDs, publish status and statistics for videos you post through Founder Balance. We use TikTok data only to post and measure your own videos for you. We never sell it, never use it for advertising and never use it to train AI models. Disconnecting TikTok in Founder Balance deletes the token and cached TikTok data. You can also remove access in the TikTok app under Settings and Privacy, Security and Permissions, Apps and Services Permissions.

8. Analytics And Advertising

Google Analytics 4, on the website only. founder-balance.com uses Google Analytics 4 to count visits to our public pages, such as which page you came from and which pages you viewed. We turn on IP anonymization and turn off Google signals and ad personalization. Google Analytics runs on signed-in pages only if you allow it, and it never runs in the Founder Balance iPhone, iPad or Android apps.

Turning it off. If your browser sends a Global Privacy Control signal, or you choose Do Not Sell Or Share My Personal Information, Google Analytics does not load in that browser at all.

The Founder Balance apps contain no advertising and no tracking SDKs, and we do not track you across other companies' apps or websites. founder-balance.com does not load the Meta Pixel, the TikTok Pixel or Google advertising tags. If we ever add advertising measurement to our website, we will update this policy first, honor Global Privacy Control signals, and never add it to the apps.

9. How We Share Information

We share personal information only in these cases:

• Service providers who process it for us under contract and only on our instructions: hosting (Heroku), database (Neon), sign-in (WorkOS), email delivery (Postmark), text messages and calls (Twilio), the human check (Cloudflare), website analytics (Google Analytics, website only), AI processing (Anthropic and OpenAI), and app stores and payment processors for subscriptions.
• Your instructions. When you connect another service, publish a post, send a message or link your Founder Balance workspace to a Cenvi account, we send the data needed to do what you asked.
• Your workspace. Teammates you invite can see the workspace content their role allows.
• Legal reasons. To comply with law or a valid legal request, or to protect the rights, safety and security of our users, the public or Bookify Events Inc.
• Business transfers. As part of a merger, acquisition or sale of assets, with notice to you and under the same protections.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

10. Cookies And Local Storage

We use a secure sign-in cookie, and browser storage that saves your onboarding draft, display preferences and privacy choices on your device. On the website, Google Analytics sets its own cookies unless you opted out or your browser sends Global Privacy Control. We do not use advertising cookies.

11. How We Protect Information

All traffic uses HTTPS. Access tokens for connected accounts are encrypted at rest. Access to production data is limited to staff who need it, protected by multi-factor authentication and recorded in an append-only audit log. No system is perfectly secure, so we cannot promise that information will never be accessed without permission, and we will notify you as the law requires if a breach affects you.

12. How Long We Keep Information

• Account and workspace content: while your account is open. We delete it within 30 days of an account deletion request, and copies in backups expire on their normal schedule after that.
• Waitlist and onboarding drafts: until you ask us to delete them, or until we close the waitlist and you have not created an account.
• Connected account data: only while the account stays connected.
• Text consent and opt-out records: four years after the last message, then deleted. A number that replied STOP stays on the do-not-text list.
• Security logs: for a limited period, then deleted.
• Billing records: as long as tax and accounting law requires.

13. Data Deletion

You can delete your account inside the app under Account, Delete My Account (founder-balance.com/account), or ask us to delete your data at any time by emailing support@founder-balance.com from the address on your account or waitlist spot. Disconnecting a service in Founder Balance deletes that service's tokens and cached data. Meta users can also remove Founder Balance from their Facebook or Instagram settings, which sends us a deletion request automatically. Our Data Deletion page has every option and lets you check a Meta deletion request.

14. Your Choices And Rights

• Access, correct, export or delete your information by emailing support@founder-balance.com. We will verify the request comes from you and answer within 30 days, or sooner when the law requires.
• Email. Use the unsubscribe link in any Founder Balance email. Account and security notices may still be sent while your account is open.
• Texts. Reply STOP to any text.
• Connected accounts. Disconnect any service in Founder Balance, or revoke access from that service's own settings.
• State privacy rights. Depending on where you live, including California, Colorado, Connecticut, Virginia and other states, you may have the right to know, access, correct, delete and port your information, and to opt out of sale, sharing for targeted advertising and profiling. We do none of those, and we will not treat you differently for using your rights. An authorized agent may make a request for you with your signed permission.

15. Children

The Services are for people 18 and older. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, email support@founder-balance.com and we will delete it.

16. Where We Process Data

Founder Balance is offered in the United States, and we store and process information in the United States. If you use the Services from another country, your information is transferred to and processed in the United States.

17. Changes To This Policy

We will post any change on this page and update the date at the top. If a change materially affects how we use information we already have, we will tell you by email or in the app before it takes effect.

18. Contact Us

Questions about privacy or this policy: support@founder-balance.com.